We’ve gathered some of the most common questions to help you learn more about our products, materials, and ordering process. If you can’t find what you’re looking for, feel free to contact us directly we’ll be happy to assist you. Each piece we create is crafted with care, and we want your experience to be as smooth and satisfying as possible.
We take great care in packaging and inspecting each product before delivery.
Please note that returns are not accepted unless:
In such cases, please contact us within 48 hours of receiving your order with photos of the item and packaging, and we will arrange a replacement or refund as soon as possible.
Our figures are crafted from high-quality resin, known for its excellent detail and durability. While resin is a strong and long-lasting material, it can fracture if dropped or bent under excessive force. With gentle handling and proper care, your figure will remain in great condition for years to come.
Each model is carefully crafted and prepared before shipping. Production typically takes around 3 to 5 business days, depending on the model’s size and complexity. Once completed, shipping usually takes an additional 1 to 3 business days, depending on your location.
Yes, our products are fully cured and safe for human interaction. However, due to the nature of resin, we strongly advise not to place the figures in the mouth and to keep them away from children under 8 years old. This ensures both safety and the longevity of your collectible.
All our products are locally manufactured in Egypt by skilled professionals. Each piece is produced in our workshop that meets international quality standards, ensuring precision, durability, and attention to every detail.